Terms of Service

Please read these terms and conditions carefully before using our service.

Last Updated: October 24, 2025

Easy Ordering

Simple and secure purchasing process

Fast Delivery

3-5 business days across Pakistan

7-Day Returns

Unopened products with original packaging

Secure Payment

Safe COD and bank transfer options

1. Acceptance of Terms

Agreement to use our services

By accessing and using Nasnaf's website and services, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use our services.

Important: These terms apply to all visitors, users, and customers who access or use our service.

2. Use of Service

Guidelines for using our platform

You agree to use our service only for lawful purposes and you agree not to:

  • Use the service in any way that violates any applicable laws or regulations
  • Attempt to gain unauthorized access to any portion of the website
  • Use the service to transmit any harmful code or viruses
  • Interfere with or disrupt the service or servers
  • Impersonate any person or entity or misrepresent your affiliation

3. Products & Ordering

Terms related to product purchases

Product Information

We strive to provide accurate product descriptions, ingredients, and images. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

Pricing

All prices are in Pakistani Rupees (PKR) and are subject to change without notice. We reserve the right to modify prices at any time.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.

Stock Availability

All orders are subject to product availability. If a product is unavailable after your order is placed, we will notify you and provide a refund or alternative option.

4. Payment Terms

Payment methods and conditions

We accept the following payment methods:

Cash on Delivery (COD)

  • No advance payment required — pay on delivery
  • Order processing begins upon order placement and confirmation

Bank Transfer

  • Full payment required before order processing
  • Transfer to UBL Bank account provided after order placement
  • Share payment receipt for order confirmation

Note: Orders without payment confirmation within 48 hours may be automatically cancelled.

5. Shipping & Delivery

Delivery terms and conditions

Delivery Time

3-5 business days across Pakistan

Shipping Cost

Rs. 200 flat rate nationwide

  • We ship to all major cities and areas in Pakistan
  • Tracking information will be provided once order is shipped
  • Delivery delays may occur due to weather or courier issues beyond our control
  • Ensure accurate shipping address to avoid delivery issues
  • Someone must be available to receive the package at delivery address

6. Returns & Refunds

Our return and refund policy

7-Day Return Policy

We accept returns within 7 days of delivery for unopened products in original packaging.

Return Conditions:

  • Product must be unopened and unused
  • Original packaging and seals must be intact
  • Include all original tags and labels
  • Contact us within 7 days of delivery to initiate return
  • Provide order number and reason for return

Non-Returnable Items:

  • Opened or used products (hygiene reasons)
  • Products with damaged packaging
  • Sale or discounted items (unless defective)

Refund Process:

Once your return is received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be processed to your original payment method within 7-10 business days.

7. Intellectual Property

Protection of our brand and content

All content on this website, including text, graphics, logos, images, and software, is the property of Nasnaf and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

8. Limitation of Liability

Understanding our liability limitations

Nasnaf shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.

While we strive to ensure product quality and safety, individual results may vary. Always perform a patch test before using new products.

Allergies & Sensitivities: Please review product ingredients carefully. We are not responsible for allergic reactions to natural ingredients.

9. Changes to Terms

We may update these terms periodically

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our service after changes constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates.

10. Contact Information

Questions about these terms?

If you have any questions about these Terms of Service, please contact us:

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