Return products within 7 days of delivery
Products must be sealed and unused
100% money back on approved returns
Simple return request procedure
Items that qualify for returns and refunds
The 7-day period starts from the date you receive your order. Contact us within this timeframe to initiate a return.
Product must be in its original sealed condition with no signs of use
All original packaging, seals, and safety labels must be intact
Include all original tags, labels, and product information
Product should not show any signs of damage or tampering
Items that cannot be returned or refunded
For hygiene and safety reasons, the following items cannot be returned
Any product with broken seals or that has been opened or used
Products with torn, crushed, or damaged original packaging
Discounted or promotional items, unless received in defective condition
Products returned after the 7-day return window has expired
Products returned without all original components, accessories, or documentation
Simple step-by-step return process
Email us at info@nasnaf.com or call +92 345 4791141 within 7 days of receiving your order.
Share your order number, reason for return, and photos of the product (if applicable). Our team will review your request within 24-48 hours.
Once approved, we'll send you return instructions and a return authorization number.
Pack the product securely in its original packaging and ship it to the address provided. Use a trackable shipping method.
After we receive and inspect the returned product, your refund will be processed within 7-10 business days.
Note: Return shipping costs are the customer's responsibility unless the product is defective or we made an error in your order.
How and when you'll receive your refund
Once we receive your return, we'll inspect the product to ensure it meets return conditions
You'll receive an email notification about the approval or rejection of your refund
Approved refunds will be processed to your original payment method within 7-10 business days
Refund via bank transfer to your provided account details
Refund to the original bank account used for payment
Full Refund Guarantee: You will receive 100% of the product cost. Shipping charges are non-refundable unless the return is due to our error or a defective product.
Special process for defective items
If you receive a damaged or defective product, please contact us immediately. We will:
We'll cover the return shipping costs for defective or damaged products
Choose between a product replacement or full refund (including shipping charges)
Defective product claims are processed with priority within 24-48 hours
Important: Please take photos of the damaged or defective product and packaging to expedite the process.
Exchange policy for different products
We currently do not offer direct exchanges. If you wish to exchange a product:
We're here to assist you
If you have questions about our refund policy or need help with a return, please contact us:
We stand behind our products. If you're not satisfied, we'll make it right.